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Orderbox Login issues

Opened on September 26th, 2025 2:56 pm GMT, last updated September 26th, 2025 7:47 pm GMT

Resolved

We have monitored the services and have not found any discrepancies. All systems are now fully operational, and you should be able to access your Control Panel, Helpdesk panel, initiate chats, and create tickets without any issues.

If you require further assistance, please contact our support team.

Thank you for your cooperation, and we apologize for any inconvenience caused.

Posted September 26th, 2025 7:47 pm GMT

Monitoring

Our System Administration Team has implemented a fix, restarted the pods, and confirmed that the issues have been resolved.

You should now be able to access your Control Panels and Helpdesk panels without any difficulty.

We will continue to monitor login sessions and provide further updates soon.

Thank you for your cooperation, and we apologize for any inconvenience caused.

Posted September 26th, 2025 3:48 pm GMT

Investigating

We are currently experiencing intermittent Orderbox, WebPro and Helpdesk login session errors.

As a result, you may be unable to log in to your Reseller or Customer account and might also experience issues accessing the helpdesk panel to initiate chats or create support tickets.

Our System Administration Team is working on a fix and we shall keep you updated here.

We truly appreciate your patience and cooperation in the meantime.

Posted September 26th, 2025 2:56 pm GMT

Affected Services

  • OrderBox