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Registry Connection Issues with a few Domain Extensions

Opened on September 10th, 2025 7:16 pm GMT, last updated September 12th, 2025 9:05 pm GMT

Resolved

We have verified that all the pending actions have been processed now and confirmed that the issue is fully resolved.

If any actions with these domain do not get processed, please contact us directly as they might be caused due to unrelated issues.

Thank you for your continued co-operation and patience.

Posted September 12th, 2025 9:05 pm GMT

Identified

Our team is actively investigating the issue. We will keep you updated with further developments at the earliest.

We sincerely appreciate your patience and understanding in the meantime.

Posted September 12th, 2025 1:40 am GMT

Identified

We are receiving some new reports of the issues re-surfacing causing certain actions to remain stuck.

The concerned team has been promptly notified.

We shall share another update shortly.

Posted September 11th, 2025 1:19 pm GMT

Resolved

We have monitored our domains and successfully verified that all the reported issues have been completely resolved.

Any and all actions on the domain extensions listed will go through successfully.

We appreciate your co-operation and patience.

Posted September 11th, 2025 12:07 pm GMT

Monitoring

Our Team rectified the connectivity issue that caused the interruptions with certain actions on the Identity Group domains.

You can now seamlessly register, renew, restore and place any actions on these domains. We will continue to monitor these domains and ensure that the issue is completely resolved.

Thank you for your patience and co-operation.

Posted September 11th, 2025 6:24 am GMT

Investigating

We are currently experiencing an outage with the registry connection. As a result, actions such as domain registration, renewal and restoration will be stuck. Please note that all the services for the domains which are active will function without any issue.

Our System Administration team is actively investigating the issue, and we will provide further updates here as soon as more information becomes available.

Posted September 11th, 2025 1:48 am GMT

Investigating

We are currently experiencing connectivity issues with certain domain extensions such as .INFO, .IO, .ME, .PRO, .ASIA, .MOBI etc.

These connectivity issues are surfacing only with domains of the Identity Digital Group.

As a result, actions such as registrations, renewals and restorations for domains in this bucket are not getting processed.

Our Domain Administration Team is actively working on resolving these issues at the earliest.

We shall keep you updated as and when we get more information.

Thank you for your co-operation and patience.

Posted September 10th, 2025 7:16 pm GMT

Affected Services

  • Domain Name Registration