Business & Enterprise email outbound IPs blacklisted

All the services are successfully restored and currently working fine. We were closely monitoring the services for sometime and do not see any issues.

You should be able to access the email services seamlessly on all the platforms.

Please do contact our support team if you need any further assistance.

Thank you for your patience and co-operation.

We have delisted the IP's now and email delivery rate has improved. We have been monitoring the mail activities and there are no failed deliveries because of the blacklisting reason.

We shall continue to work on mitigating abuse activity however, the email functionality is working fine now.

We will continue to actively monitor our services and will provide another update soon. We greatly appreciate your patience and cooperation.

A few of our outbound IPs/subnets were recently blacklisted by Spamhaus, which may cause some emails to bounce. Since our mail gateways use a pool of randomized IPs, the chances of repeatedly hitting the same blocked IP are low. In most cases, retrying will send the email successfully via an alternate IP.

Our team is actively working on delisting. We have also enabled a “Spam IP check” on outbounds to block spammy client IPs, helping us get delisted faster and prevent recurrence.

We appreciate your patience as this process involves third-party coordination. We’ll share updates as soon as there is progress.

For any concerns, please reach out to our support team.

We are currently experiencing an issue with outbound email delivery for our Business and Enterprise Email services.

Some of our outbound IPs have been blacklisted on platforms including Hotmail/Outlook and Spamhaus. As a result, you may encounter bounce-backs or delivery failures when sending emails to affected domains.

We sincerely regret the inconvenience this may cause. Please follow this thread for further updates. We appreciate your patience and understanding as we work to resolve this matter.