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Intermittent Orderbox and WebPro login session errors.

Opened on August 6th, 2025 11:55 am GMT, last updated August 6th, 2025 5:03 pm GMT

Resolved

We have closely monitored our services. The issue is now resolved and you should be able to access the control panel and perform all the necessary actions seamlessly.

Please feel free to contact our support team anytime if you need any help.

We regret any inconvenience this may have caused.

Posted August 6th, 2025 5:03 pm GMT

Monitoring

Our System Administration Team has deployed a fix by reverting certain code changes and confirmed that the issues have now been resolved.

You will be able to seamlessly access your Control Panels and Manage your Orders with ease.

We will continue to monitor the login sessions and provide another update here shortly.

Thank you for your cooperation.

Posted August 6th, 2025 1:05 pm GMT

Investigating

We are currently experiencing intermittent Orderbox and WebPro login session errors.

As a result you might not be able to login to your Reseller/Customer account with the following error displayed " Servlet execution threw an exception"

Our System Administration Team is working on a fix and we shall keep you updated here.

We truly appreciate your patience and cooperation in the meantime.

Posted August 6th, 2025 11:55 am GMT

Affected Services

  • OrderBox