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Intermittent Control Panel Slowness and Platform Issues

Opened on June 6th, 2025 1:35 pm GMT, last updated June 6th, 2025 6:10 pm GMT

Resolved

We have closely monitored our platform as well as internal tools and ensured that all the services and tools are completely functional.

Please feel free to reach out to us any time as our Support Tools are up and running to provide you the best Customer Experience.

Thank you once again for your continued co-operation and patience.

Posted June 6th, 2025 6:10 pm GMT

Monitoring

Our Network Administration Team deployed a fix promptly to resolve the network connectivity issues.

You can now seamlessly use our platform for managing orders and our Billing Team can now assist you optimally with payment related tasks.

Our Technical Support Teams are also fully equipped to provide assistance.

There might be some intermittent latency issues on the KnowledgeBase but all other services are fully functional.

Posted June 6th, 2025 2:21 pm GMT

Investigating

We are currently experiencing issues with our platform Orderbox.

You might experience some slowness while navigating your panel, additionally our internal tool is also impacted which is inhibiting our ability to assist you efficiently.

Kindly allow us some time to investigate the issue and we shall share real-time updates here.

We appreciate your patience and cooperation in the meantime.

Posted June 6th, 2025 1:35 pm GMT

Affected Services

  • OrderBox
  • Billing