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Intermittent Linux, Windows and Email Hosting Issues

Opened on June 4th, 2025 7:13 am GMT, last updated June 5th, 2025 7:05 am GMT

Resolved

Our Server Administration Team has resolved the connectivity issue. All other service providers are operating normally, and users on the Jio network should no longer experience any problems.

Access to cPanel, WHM, Plesk, and Webmail via the control panels has been fully restored. Additionally, all pending hosting order actions have been successfully processed. You should now be able to access all services without interruption.

If you have any questions or encounter further issues, please don’t hesitate to reach out. We sincerely appreciate your patience and cooperation.

Posted June 5th, 2025 7:05 am GMT

Monitoring

As of now, the earlier reported issues have been resolved. However, we’ve observed that all other service providers are functioning fine except for some users, particularly those on Jio network are still experiencing connectivity issues.

We are actively monitoring the situation and will keep this pulse updated with any further developments.

Thank you for your patience, and please feel free to reach out if you notice any changes or new issues.

Posted June 4th, 2025 9:13 pm GMT

Investigating

While a fix was promptly deploying resolving the network problems, some issues have re-surfaced which have caused some latency with connectivity.

As a result you might face intermittent issues with Windows Hosting Panel logins as well as your Reseller/Customer Control Panel logins.

Our Network Operations Team is actively working on diagnosing the issue and deploying a fix.

We shall share real-time updates here.

Posted June 4th, 2025 1:02 pm GMT

Monitoring

Our Server Administration Team has identified the root cause of the network connectivity issue and successfully implemented a fix.

Access to cPanel, WHM, Plesk, and Webmail through the control panels has been restored. Additionally, stuck hosting order actions are now beginning to process and will be completed shortly.

We will continue to closely monitor the servers to ensure that all services remain stable and fully functional.

Thank you for your patience and cooperation throughout this process.

Posted June 4th, 2025 9:16 am GMT

Investigating

We are still experiencing network difficulties affecting our Linux and Windows Shared Hosting Servers, VPS/Dedicated Servers, along with our Email Servers.

Our Server Administration Team is involved in actively investigating to identify and implement a resolution.

We appreciate your patience and cooperation as we work to restore normal service. Further updates will be shared as they become available.

Posted June 4th, 2025 8:52 am GMT

Investigating

We are currently facing issues with our Linux, Windows Shared Servers, VPS/Dedicated Servers as well as Email Servers.

This outage has caused the cPanels, WHM, Plesk and Webmail panels to be inaccessible from within the control panels.

Additionally, actions on the hosting orders are also not getting placed.

Our Server Administration Team has acknowledged the issues and is currently working on implementing a fix.

We appreciate your patience and cooperation in the meantime.

Posted June 4th, 2025 7:13 am GMT

Affected Services

  • Linux Web Hosting
  • Windows Web Hosting
  • Email Hosting
  • Dedicated Hosting
  • VPS