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Intermittent issues with PayPal payment gateway

Opened on May 6th, 2025 2:58 am GMT, last updated May 6th, 2025 9:35 am GMT
Resolved

We’ve thoroughly monitored all payment gateways and confirmed that the issue has been fully resolved.

You should now be able to make payments smoothly across all available methods without any interruptions.

Thank you for your patience and cooperation throughout this process.

Posted May 6th, 2025 9:35 am GMT

Monitoring

Our developers have identified and resolved the issue, which was related to a database connectivity problem. The databases have been successfully restored, and improvements have been made to support smoother operations moving forward.

All payment gateways are now accessible, and recent transactions are processing successfully.

We will continue to closely monitor the system to ensure ongoing stability and full functionality.

We appreciate your patience and cooperation throughout.

Posted May 6th, 2025 3:34 am GMT

Investigating

We're currently experiencing issues with the multiple payment gateways, which may affect your ability to add funds, make payments for renewals or new orders. This is due to the database node issues, and you may encounter difficulties using the payment gateways at this time.

Our Product Development team is actively investigating, and we’ll provide real-time updates in this thread as soon as more information becomes available.

We sincerely appreciate your patience and understanding as we work to resolve this.

Posted May 6th, 2025 2:58 am GMT

Affected Services

  • Billing