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Issues while renewing orders from Webpro panel

Opened on May 2nd, 2025 7:54 am GMT, last updated May 3rd, 2025 1:41 am GMT

Resolved

Our Development Team has implemented a fix, and we’ve confirmed that the issue has been successfully resolved. You should now be able to renew the domain names from the Webpro Panel without any issues.

The concerned team has monitored the services for a good period of time and we have not noticed any further issues.

You may reach out to the support team in case of any concerns.

Posted May 3rd, 2025 1:41 am GMT

Monitoring

The System Administration Team deployed the required fix to completely resolve the issue.

You should now be able to renew domains and also place other actions from the WebPro panel seamlessly without any issues.

We shall continue to monitor the platform and provide another update at the earliest.

We truly appreciate your cooperation and patience.

Posted May 2nd, 2025 11:19 am GMT

Investigating

We are currently experiencing intermittent issues when attempting to renew products through the WebPro panel.

As a result, you may encounter errors during the renewal process, such as: "Cannot read properties of undefined (reading 'undefined')."

Our System Administration Team is actively investigating the issue and working on a resolution. We will continue to provide updates as they become available.

We sincerely appreciate your patience and understanding during this time.

Posted May 2nd, 2025 7:54 am GMT

Affected Services

  • OrderBox