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Intermittent issues with fund addition via Paypal

Opened on April 27th, 2025 7:35 am GMT, last updated April 27th, 2025 5:05 pm GMT
Resolved

We’ve closely monitored the PayPal gateway and confirmed that the issue has been fully resolved.

You should now be able to make payments through this gateway smoothly and without any problems.

Thank you for your patience and cooperation. If you need any assistance, please feel free to reach out to our support team.

Posted April 27th, 2025 5:05 pm GMT

Monitoring

Our Product Development team has restarted the PayPal gateway pods to address the issue.

You should no longer experience any difficulties when adding funds through this payment gateway. We’ve confirmed that the gateway is now accessible, and all new transactions are being processed successfully.

We will continue to monitor the system closely to ensure the stability and functionality of all services.

We thank you for your patience and cooperation throughout this incident.

Posted April 27th, 2025 9:41 am GMT

Investigating

We are currently facing issues in some of our accounts with fund addition via the PayPal gateway, which may impact access to the payment gateway for adding funds to these accounts.

This is due to a routing issue, and you might encounter difficulties adding funds through this payment gateway at the moment.

Our Product Development team is actively investigating the issue, and we will share real-time updates in this thread as soon as more information becomes available.

For the time being you can continue to use other payment gateways for uninterrupted business.

We truly appreciate your patience and understanding in the meantime.

Posted April 27th, 2025 7:35 am GMT

Affected Services

  • Billing