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Issue with Renewing Multi domain and Reseller hosting servers

Opened on April 25th, 2025 9:29 am GMT, last updated April 25th, 2025 7:23 pm GMT
Resolved

Our Development Team has implemented a fix, and we’ve confirmed that the issue has been successfully resolved. You should now be able to renew orders and access the relevant settings without any issues.

If you need any further assistance, please don’t hesitate to reach out to our support team. We truly appreciate your patience and cooperation throughout this process.

Posted April 25th, 2025 7:23 pm GMT

Monitoring

Our Development Team has applied a fix and confirmed that the issue is now resolved.

The problem was likely caused by recent changes in the system. After troubleshooting and restarting the pod, everything is back to normal.

You can now renew the services seamlessly from our platform without any problems and we will continue to actively monitor the situation.

Thanks for your patience and understanding!

Posted April 25th, 2025 1:23 pm GMT

Investigating

We are currently investigating an intermittent issue affecting the renewal of orders. When the “Renew” button is clicked, it results in a blank section being displayed.

Additionally, access to the "Manage Products and Pricing" section under "Settings" for these products is currently unavailable.

Our Development Team is actively working to resolve the issue on priority. We will provide an update to this thread as soon as more information becomes available.

We appreciate your patience and understanding in the meantime.

Posted April 25th, 2025 9:29 am GMT

Affected Services

  • OrderBox