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Issues while accessing Cpanel and WHM panel

Opened on January 15th, 2025 12:47 pm GMT, last updated January 15th, 2025 5:07 pm GMT

Resolved

We have closely monitored and verified that there are no more issues being faced with accessing the hosting panels or processing hosting orders.

Thus we confirm that the issue is completely resolved and hosting panels can be accessed seamlessly as before.

We appreciate your support and co-operation.

Posted January 15th, 2025 5:07 pm GMT

Monitoring

The Server Administration Team identified the cause and deployed the fix for the network connectivity issues on the server.

The issue is now resolved and you should be able to seamlessly access the hosting panels (cPanels and WHM) and place actions on your orders.

We will continue to monitor the situation and provide another update shortly.

Thank you for your patience and cooperation.

Posted January 15th, 2025 2:07 pm GMT

Investigating

We are currently experiencing intermittent issues with OrderBox, which could be impacting access to cPanel, WHM, and hosting renewals. Meanwhile you should be able to access your Cpanel and WHM panel using credentials.

Our System Administration team is diligently working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.

We will provide an update on this thread as soon as further information becomes available.

Thank you for your understanding and patience during this time.

Posted January 15th, 2025 12:47 pm GMT

Affected Services

  • OrderBox