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Issue while accessing Express Cart and Supersite

Opened on January 9th, 2025 2:14 pm GMT, last updated January 9th, 2025 6:29 pm GMT
Resolved

We have closely monitored the scenario and verified that the issue has been fully resolved.

You can seamlessly access our Control panels, Supersite and Expresscart without any issues whatsoever.

Thank you for your patience and cooperation.

Posted January 9th, 2025 6:29 pm GMT

Monitoring

Our Development and System Admin teams have restored the database connectivity issues and the services are now up and running.

Our team is actively monitoring the server. We will post further updates on this thread regarding the issue.

Posted January 9th, 2025 4:11 pm GMT

Identified

Our Development and System Admin teams have identified that multiple database servers are down and causing connectivity issues for Supersite and Expresscart. They are actively working to resolve the issue as quickly as possible.

We will provide updates on this thread as soon as we have more information. We apologize for any inconvenience this may have caused and appreciate your cooperation and understanding.

Posted January 9th, 2025 3:40 pm GMT

Investigating

We are receiving reports of an intermittent issue while accessing our Control panels, Supersite and Expresscart.

Our development and System Admin teams are already aware of the issue and efforts are ongoing to resolve it at the earliest. We will update this thread as soon as we have any further information.

Posted January 9th, 2025 2:14 pm GMT

Affected Services

  • OrderBox