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Stuck domain registrations for Real Time Registrar (RTR)

Opened on December 26th, 2024 6:06 pm GMT, last updated December 27th, 2024 12:59 am GMT

Resolved

The relevant team took actions to address and fix the ongoing issue domain registration issue for .COM domains. We have closely monitored the situation for an good period of time. All new .COM domain orders are being processed, and the previously queued orders are now active as well.

We thank you for your cooperation and apologize for any inconvenience caused.

Posted December 27th, 2024 12:59 am GMT

Monitoring

Our system administration team has successfully restored the connection. All new domain registrations should now get processed without any issues.

We shall continue to monitor our services to make sure everything is stable. Please follow this thread for further details.

Posted December 26th, 2024 6:40 pm GMT

Identified

We are currently facing registry connectivity issues due to which you may face issues while trying to register some domains. The issue is faced only with the domains registered via Real Time Registrar (RTR). Once the domain registration confimation is received over Expresscart/Supersite the domain gets queued for registration.

Our system administration team is working to restore the connection with RTR registrar. We appreciate your patience in the meantime.

Posted December 26th, 2024 6:06 pm GMT

Affected Services

  • Domain Name Registration