Intermittent issues with placing actions for Domain orders

Our development team identified the issue as being related to the backend certificate manager, which automatically renewed and replaced the SSL certificate for the Domain platform. The concerned team promptly took corrective actions to address the issue, and we observed that all services and operations were successfully restored.

The team has since monitored the services over an extended period and has not identified any further issues.

Should you have any concerns, please do not hesitate to contact the support team for assistance.

The backend certificate manager automatically renewed and replaced the SSL certificate for the Domain platform. However, the new certificate was not successfully added to OrderBox, resulting in a failure of calls from OrderBox to the Domain platform. Our team has manually updated the certificate for both Orderbox and Check Availability which has resolved the issue.

Actions related to Registration/Renewal/Modification of Nameservers and Availability check for the domains will go through successfully. Also the existing actions should also be completed without any issues.

We shall continue to monitor our services to make sure everything is stable. Please follow this thread for further details.

We are currently experiencing technical issues affecting certain domain-related services, including registration, renewal, nameserver changes, and domain availability checks.

Please rest assured that this will not impact the functionality or resolution of your existing domain names.

Our team is actively working to resolve this matter at the earliest. We sincerely appreciate your patience and understanding during this time.