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Intermittent issues with issuing the SSL orders

Opened on September 18th, 2024 6:10 am GMT, last updated September 19th, 2024 1:21 pm GMT

Resolved

We have received confirmation from our vendor, Sectigo, has confirmed that there are no further outages. SSL orders will no longer face delays after verification.

All queued orders have been processed and are now active, ensuring uninterrupted SSL services.

Thank you for your patience. For any concerns, please contact our Support team.

Posted September 19th, 2024 1:21 pm GMT

Monitoring

Sectigo confirmed that their outage has been resolved, and SSL orders are no longer delayed after verification. The backlog has been cleared, and all pending orders are now active.

We’ll continue to monitor the service. Thank you for your patience, and feel free to contact support with any concerns.

Posted September 19th, 2024 6:49 am GMT

Investigating

We have identified an issue causing SSL orders to be stuck at processing after verification.

Our System Administration Team is working with the Sectigo team to resolve this issue as soon as possible.

Here is the latest update from the Sectigo team: "We are currently facing issues with certificate issuance, which may result in delays. We apologize for any inconvenience. Our back-end team is investigating the situation, and we will provide updates as soon as they are available."

Posted September 18th, 2024 6:10 am GMT

Affected Services

  • OrderBox