← Homepage Orderbox Status Page

Intermittent issue with SSL orders being stuck post verification

Opened on September 12th, 2024 6:18 am GMT, last updated September 12th, 2024 1:39 pm GMT

Resolved

We have received confirmation from our vendor, Sectigo, that no further outages are occurring on their end. As a result, SSL orders should no longer be delayed during the verification process once it's completed.

All previously queued orders have now been processed and are active, allowing you to access SSL services without interruption.

Thank you for your patience and cooperation. If you have any concerns, please don't hesitate to contact our Support team.

Posted September 12th, 2024 1:39 pm GMT

Monitoring

We were informed of an outage on Sectigo's end, and our teams promptly contacted the vendor. Sectigo has since confirmed that the issue has been resolved, and no further outages are occurring. As a result, SSL orders will no longer be stuck after verification.

Additionally, all previously queued orders have now been processed and are active.

We will continue to monitor the services to ensure everything runs smoothly. Thank you for your patience and cooperation.

Please feel free to reach out to the support team if you have any concerns.

Posted September 12th, 2024 10:38 am GMT

Identified

We have identified an issue due to which the SSL orders are not getting processed post verification.

Our System Adminstration Team is already working on this with Sectigo team and will resolve the same shortly.

Latest update provided by Sectigo team:

We are experiencing issues with our certificate issuance. You may experience delayed issuance. We apologize for the inconvenience.

Our back-end team is investigating the incident, and we will update you as soon as one is available.

Posted September 12th, 2024 6:18 am GMT

Affected Services

  • OrderBox