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Intermittent issues with SSL and GSuite

Opened on June 6th, 2018 6:14 pm GMT, last updated June 7th, 2018 6:53 am GMT

Resolved
RCA:

This issue had occurred due to some incompatibility with the code upgrade.

We have rolled back the changes as soon as it was identified and fixed the root cause. Going forward, we will have a setup in place where the compatibility checks will be done prior to any code upgrades.

Inconvenience caused due to this is highly regretted.

Posted June 7th, 2018 6:53 am GMT

Resolved

The issue that we were encountering with the completion of actions for SSL and GSuite orders is now resolved. The actions placed for SSL and GSuite orders should now go through successfully.


A detailed RCA for the same will be updated soon over here.

Posted June 7th, 2018 5:17 am GMT

Investigating

We are currently facing issues where you will not be able to complete actions such as addition and deletion of SSL and GSuite.


Our System Admin team is already working on this, and efforts are on to resolve the issue at the earliest. We will update this thread as soon as we have any further information.


We apologize for the inconvenience caused.

Posted June 6th, 2018 6:14 pm GMT

Affected Services

  • OrderBox