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Control Panel Issues

Opened on August 13th, 2024 3:02 pm GMT, last updated August 15th, 2024 1:59 pm GMT

Resolved

The issue has been completely resolved.

We have monitored and verified the services and you can use all the features of the Reseller Hosting seamlessly.

Thank you for your cooperation.

Posted August 15th, 2024 1:59 pm GMT

Monitoring

Our system administration team restarted the server and has been able to restore the connection successfully. All the impacted services are restored.

You should now be able to login and navigate through your orders in the Control Panel seamlessly.

We shall continue to monitor our services to make sure everything is stable. Please follow the thread for further details.

Posted August 14th, 2024 8:38 am GMT

Identified

We have received reports that Control panel issue has re-occured. You can face login issues with OrderBox while accessing the control panel and managing orders, this includes an error while accessing the control panel link.

Our System Administration Team is actively working to fix this as soon as possible.

An update will be provided to this thread as soon as additional information is available.

Thanks for your understanding with us meantime.

Posted August 14th, 2024 7:01 am GMT

Monitoring

Our System Administration Team has made the required alterations and resolved the issues.

You will now be able to login to the panel and also place or process any actions on orders.

We will continue to monitor the situation to ensure that the issue is fully resolved.

Thank you for your patience and cooperation.

Posted August 13th, 2024 3:23 pm GMT

Investigating

We are facing issues with the Control Panel due to which logging in to the Control Panel portal is affected.

You might face issues with accessing the platform as well as actions on the platform.

Our System Administration Team is already performing certain changes and we shall notify you as soon as the issue is resolved.

We appreciate your patience and apologize for any inconveniences caused.

Posted August 13th, 2024 3:02 pm GMT

Affected Services

  • OrderBox