Issue with Chats and Tickets creation

We have closely monitored the chat and ticket raising functionalities post-fix and have confirmed that the issue has been fully resolved.

There will not be any issues creating chats or raising cases for any kind of assistance.

We thank you once again for your patience and cooperation.

Our System Administration team has successfully implemented a patch to address the reported issue. As a result, you should no longer experience any problems when connecting via chat or the ticket interface.

During the investigation, our team discovered that a storage issue was causing connection failures. They collaborated with the operations team to clean out the old records. Once this was corrected, the issue was resolved. The exact root cause is still being investigated.

Apologies for the inconvenience caused and thank you for your cooperation and understanding.

The issue with Support Interface has been resurfaced, We apologize for the inconvenience caused.

Our Development Team has been notified and we are currently working on resolving the issue at the earliest.

Appreciate your patience and cooperation.

Our System Administration team has successfully implemented a patch fix to address the reported issue. As a result, you should not face any issues now while connecting via chat or ticket interface.

During investigation, our team discovered that storage issue is calling connection failures. Hence they involved the operations team and found out alternate path. Once they corrected this, the issue was resolved. The exact root cause is still under investigation.

Thank you for your cooperation and patience.

We are currently facing issues with our Support Interface, due to which you may face issues initiating chats or creating new tickets.

Our Development Team has been notified and we are currently working on resolving the issue at the earliest.

We request you to connect with us for any Support once the issue is fixed. We shall post regular updates on this thread.

Appreciate your patience and cooperation.