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Intermittent issue with the Email hosting.

Opened on April 9th, 2024 4:45 pm GMT, last updated April 9th, 2024 8:43 pm GMT

Resolved

Our System Administration team has successfully implemented a patch fix to address the reported issue. As a result, you should now be able to access webmail for your email hosting services without encountering any further difficulties.

We sincerely apologize for any inconvenience this issue may have caused you and appreciate your patience and understanding as we worked to resolve it promptly.

Posted April 9th, 2024 8:43 pm GMT

Monitoring

The webmail logins have been successfully restored to full functionality. The identified issue, attributed to a network glitch caused the IPs to fail and become unreachable. Our team had restarted the load balancer on certain server boxes and the issue has been resolved.

Our dedicated teams will continue to gather reports and meticulously monitor the email service in the coming hours to ensure seamless operations.

We sincerely regret any inconvenience this may have caused our valued clients and appreciate your understanding as we work diligently to maintain optimal service levels. If you have any further concerns or inquiries, please do not hesitate to reach out to our support team.

Thank you for your patience and cooperation.

Posted April 9th, 2024 5:28 pm GMT

Investigating

We are currently facing intermittent issue with the webmail interface of our Business and Enterprise email service.

You might Encounter following error:

“502 Bad Gateway”

Our senior administrators are already working on this and are trying to fix this as soon as possible.

We sincerely regret the inconvenience caused. Please watch this thread for further updates.

We thank you for your continued patience and understanding of this situation

Posted April 9th, 2024 4:45 pm GMT

Affected Services

  • Email Hosting