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Unable to receive 2FA code

Opened on May 25th, 2018 7:47 am GMT, last updated May 28th, 2018 1:43 am GMT

Resolved

There was an issue with the 2FA SMS's being queued up at the providers end due to which there was a delay in the SMS's being sent out. Our System Administration team has resolved this now and all the Reseller's/Customer's should now be able to receive 2FA SMS's and login to their control panel.


The issue has been resolved and our system administration team is closely monitoring this to ensure that there are no further issues.

Posted May 28th, 2018 1:43 am GMT

Investigating

We are facing an issue with regards to 2 Factor Authentication login due to which resellers/customers who have enabled 2 Factor Authentication for their control panel will not be able to log in. 

The 2 Factor Authentication SMS is currently not being sent out from our system. 

Our development team is working to get this issue resolved at the earliest.

Posted May 25th, 2018 7:47 am GMT

Affected Services

  • OrderBox