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Intermittent Issues with .COM TLD Domain Registration

Opened on December 4th, 2023 8:56 pm GMT, last updated December 5th, 2023 9:51 am GMT

Resolved

The intermittent domain registration issue with the .COM Registry has been resolved.

Our development team has identified the issue with regards to .COM Registry connections. The Registry connections are up and all actions such as domain name registration, renewal and transfer should execute seamlessly.

You may reach out to the support team in case of any concerns. We regret any inconvenience this may have caused.

Posted December 5th, 2023 9:50 am GMT

Monitoring

Our team was able to deploy a fix to Registry connections. You should now be able to register domains using the Supersite or API calls, the new order shall be processed successfully. However, the already placed registration actions that are stuck are being checked by our development team and shall be processed soon.

We are actively monitoring the situation and will provide another update shortly.

Posted December 4th, 2023 10:36 pm GMT

Investigating

We are currently having an issue on our platform which is affecting Domain Registration related actions on our Supersite as well as while running API calls for .COM TLD.

We are investigating the situation and will post updates here as soon as they are available.

We highly appreciate your patience in the meantime.

Posted December 4th, 2023 8:56 pm GMT

Affected Services

  • Domain Name Registration