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Issue with Premium DNS actions and accessing SSL certificate in control panel.

Opened on November 20th, 2023 8:55 am GMT, last updated November 20th, 2023 5:24 pm GMT

Resolved

We have monitored the impacted product and verified that the issues have been completely resolved.

You will now be able to access and manage the Premium DNS service and SSL orders seamlessly without any issues.

Please feel free to contact our support team anytime if you need any help.

Posted November 20th, 2023 5:24 pm GMT

Monitoring

The development team identified that the Sectigo certificate was expired due to which all premium DNS-related actions were stuck in the system which also intermittent issues with the SSL orders.

The team has worked on it and updated the certificate to resolve the issue and also confirmed this with the vendor. Premium DNS services and SSL-related issues are resolved. You should be able to access the orders successfully. We shall continue to actively monitor the services and will request you to please follow this post for further updates.

Posted November 20th, 2023 2:29 pm GMT

Investigating

We are facing intermittent issues with SSL orders. You won't be able to access the SSL certificate from our control panel.

Also, we are seeing issue with our Premium DNS actions which is related due to which actions are not getting provisioned.

Our development team is currently investigating this issue on priority.

An update will be provided to this thread as soon as additional information is available.

Posted November 20th, 2023 8:55 am GMT

Affected Services

  • Domain Name Registration
  • OrderBox