Issue with transactional emails sent from Orderbox

We have verified that the configurations changes have completely resolved the issue.

There are now no delays in sending emails and all the confirmation emails are also being sent for order confirmation, verification and IRTP actions from Orderbox in a timely manner.

We thank you for your patience and co-operation.

We have been monitoring the configuration changes for some time and we can confirm that the email delivery is working fine now.

We will continue with the monitoring for some more time to ensure that everything is in check.

Please reach out to the Support team if you still face any issues.

As per the last update, the configuration modifications we made are still being monitored, and any issues that arise are being addressed.

We have observed that the email delivery to providers like Gmail, Hotmail, and Yahoo are working fine but there are some challenges with custom domain names. Our team is still working on it and will offer an update once the issue has been rectified.

We do appreciate your patience and understanding in this matter.

We have made some configuration changes by adding additional IP addresses to handle the email delivery.

In most cases, the emails will be delivered based on the recent implementation. Our team continues to work on it and will provide an update once the problem has been resolved and all emails are being delivered seamlessly.

We do appreciate your patience and understanding in this matter.

Our server admin team has identified the issue and is currently working on a fix for this.

However, this may take some time, so we are considering a few possibilities in order to have some alternate configuration in place while the issue is resolved.

We will keep this thread updated as and when we have some progress.

We are observing delays in sending emails and certain confirmation emails are failing for order confirmation, verification and IRTP actions from Orderbox. Email servers such as Gmail, Hotmail, Yahoo are bouncing our transactional emails that are sent from Orderbox for order confirmation.

Our server admin team is checking this issue on priority. We sincerely regret the inconvenience caused to you.

While we actively work toward restoring the services, we request you to watch this thread for further updates.