Intermittent issues on OrderBox login and API

Due to an accumulation of excessive logs, the messaging queue's storage capacity reached its limit, leading to unresponsiveness. Consequently, our systems experienced a temporary outage. 

Upon system recovery, most functionalities were reinstated, except for those reliant on the messaging queue, such as SMS, two-factor authentication (2FA), and reminder emails. To address the problem, we expanded the allocated storage space for the messaging queue and cleared all pending messages. 

Following these steps, the messaging queue returned to normal operation, restoring full functionality to the affected services.

Please feel free to contact our support team anytime if you need any help.

Thank you for your patience and co-operation.

Our System Administration team has successfully restored all the impacted services.

You should be able to access your control panels now and related services with respect to managing orders, API, accessing the Expresscart/Supersite as the impacted services are now working seamlessly.

We shall continue to monitor our services to make sure everything is fully functional. Kindly follow the thread for further details.

The recurrence of login problems when trying to access the OrderBox control panel and API is currently under investigation by our team, who are diligently working to resolve this issue as soon as possible.

We deeply apologize for any inconvenience this may have caused, and we will consistently provide updates on the situation on this thread.

We greatly value your patience and cooperation during this time.

Our System Administration team has successfully restored all the impacted services.

You should be able to access your control panels now and related services with respect to managing orders, API, accessing the Expresscart/Supersite as the impacted services are now working seamlessly.

We shall continue to monitor our services to make sure everything is fully functional. Kindly follow the thread for further details.

We are currently experiencing intermittent login issues while accessing the OrderBox control panel and API. Our System Administration team has been alerted of this issue and is already working towards resolving it at the earliest.

We regret the inconvenience caused to you and shall continue to post updates regarding the issue here at regular intervals.

Your patience and cooperation are highly appreciated.