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Network Connectivity Issues on windows Servers

Opened on August 19th, 2023 7:31 am GMT, last updated August 20th, 2023 8:50 am GMT

Resolved

Our Server Administration team has rectified this issue as there was high CPU utilization on server.

All the services are successfully restored and currently working fine.

We were closely monitoring the services for sometime and do not see any issues. You should be able to access the website, panel and email services seamlessly on all the platforms.

Please do contact our support team if you need any further assistance.

Posted August 20th, 2023 8:50 am GMT

Monitoring

Our system administration team identified the impact and rebooted the affected nodes, resolving the initial alert issue, and further investigating on the cause of the high CPU usage with the vendor teams.

You should not face any issues while accessing the sites and panels.

We will be actively monitoring the servers to ensure all the services are running smoothly and will post further updates on this thread.

Posted August 20th, 2023 4:24 am GMT

Identified

Our Network Administration team has identified the root cause of the server load issues and security tools on the server are causing the load, we are working towards mitigating it.

We will post updates on this thread as we know more.

We regret the inconvenience this may have caused.

Posted August 19th, 2023 12:58 pm GMT

Investigating

We are currently facing network connectivity issues on servers due to which you might face intermittent issues while:

  1. Sending/Receiving emails
  2. Accessing the Website on a browser
  3. Accessing the Plesk Panel

Our server and network administration teams are working towards resolving the same on priority. While we actively work towards restoring the services, we request you to watch this thread for further updates.

Posted August 19th, 2023 7:31 am GMT

Affected Services

  • Windows Web Hosting

Affected Servers

  • plesk-web14.webhostbox.net

  • plesk-web23.webhostbox.net

  • bh-plesk-web3.webhostbox.net