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Intermittent issues on Orderbox

Opened on July 5th, 2023 12:35 pm GMT, last updated July 6th, 2023 6:35 am GMT

Resolved

The services have been monitored and all issues have been completely resolved.

Thank you for your patience and co-operation.

Posted July 6th, 2023 6:35 am GMT

Monitoring

Our System Administration team has successfully restored all the impacted services.

You should be able to access your control panels now and related services with respect to managing orders, accessing the Expresscart/Supersite as the impacted services are now working seamlessly.

We shall continue to monitor our services to make sure everything is fully functional. Kindly follow the thread for further details. Thank you.

Posted July 5th, 2023 5:15 pm GMT

Investigating

We have received reports of intermittent issues with OrderBox where you might face issues while logging in to the panel, accessing the Expresscart/Supersite to place orders and performing registration/renewal actions in the panel along with managing orders. This is also causing issues with order provisioning.

Our System Administration Team is actively working to fix this as soon as possible. An update will be provided to this thread as soon as additional information is available.

Posted July 5th, 2023 12:35 pm GMT

Affected Services

  • OrderBox