Issue with Business and Enterprise email service.

Detailed analysis of the outages with our Business and Enterprise email services.

Cause:

Over the last year, we have been working on improving our Email infrastructure by making incremental changes to the system. One of these changes was to use the Mesos orchestration system. Mesosphere enables us to better our email system in the areas of automatic scaling and building redundancy.

As a part of this implementation, we were onboarding our mail applications on to Mesos. During this, the traffic on the proxy exceeded our original calculations which caused instability. We tried to optimize the setup at the time, but we were not successful. Due to this, we had to roll back the change and re-configure the implementation. Now the system works by routing traffic running through both, Mesos and the current setup.

Corrective Measures:

1. 1. We will roll this out in a phased manner to mitigate/ minimize customer impact.

1. 1. We are working on further optimization to improve CPU and Memory usage.  
      
      

We understand that Email is a critical offering for your customers and we assure you of our continued focus on this product. If you require further clarifications, please get in touch with our support team.

The login issues on Webmail/Email client has stabilized on the Email servers.

We will continue to actively monitor the Email servers.

We thank you for your continued patience and understanding of this situation.

The Webmail login issue and Password pop-up issue for Email clients has been resolved. We would request you to verify the same on your end.

We shall continue monitoring the server for the next few hours.

Feel free to get back to our support team/helpdesk if you have any questions.

We are currently facing login issues with our Business and Enterprise email service.

You may encounter the error “LGI-0003 Categories=ERROR Message='Unknown problem:” OR "504 Gateway Time-out" while opening your account via the webmail interface.

You may also face Password pop-up issue when accessing the email account via the Email Client i.e. Outlook/ Thunderbird, etc.

Please watch this thread for further updates.