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Intermittent Issues with Order Execution/Cancellation

Opened on May 23rd, 2023 10:25 am GMT, last updated May 24th, 2023 5:28 pm GMT

Resolved

We have monitored the services and the issues have been completely resolved.

Thank you for your patience.

Posted May 24th, 2023 5:28 pm GMT

Monitoring

We have faced database connection issues because of a couple of ongoing actions, due to which newer actions were impacted and got stuck.

Our System Administration team has successfully restored all the impacted services and restarted the corresponding server pods.

We shall continue to monitor our services to make sure everything is stable. Please follow the thread for more updates. Thank you.

Posted May 23rd, 2023 11:50 am GMT

Investigating

We have received reports of intermittent issues with OrderBox while executing or cancelling order actions from the panel.

Our System Administration Team is actively working to fix this as soon as possible. An update will be provided to this thread as soon as additional information is available.

We apologize for the inconveniences caused.

Posted May 23rd, 2023 10:25 am GMT

Affected Services

  • OrderBox