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Unable to Register/Renew/Modify Nameservers for Domain orders

Opened on April 13th, 2023 4:52 pm GMT, last updated April 14th, 2023 9:06 am GMT

Resolved

Our development team identified that the issue was with regards to server's automation task scheduler which was disabled to bring the services backup. After re-enabling the automation task scheduler, we observed that all services and actions were now going through successfully.

The concerned team has monitored the services for a good period of time and we have not noticed any further issues.

You may reach out to the support team in case of any concerns.

Posted April 14th, 2023 9:06 am GMT

Monitoring

Our system administration team has been able to restore the connection successfully. All the impacted services are restored.

Actions related Registration/Renewal/Modification of Nameservers for the new domain will go through now successfully. Also the existing action should also be completed without any issues.

We shall continue to monitor our services to make sure everything is stable. Please follow the thread for further details.

Posted April 13th, 2023 7:13 pm GMT

Investigating

We are currently facing registry connectivity issues due to which you may face issues while trying to register/renew/modify nameservers for a new domain.

Please note that this will have no impact on the resolution/working of your already registered domain names.

We are working in order to get this resolved at the earliest. We appreciate your patience in the meantime.

Posted April 13th, 2023 4:52 pm GMT

Affected Services

  • Domain Name Registration
  • OrderBox