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Intermittent Network Connectivity Issues on our platform

Opened on December 14th, 2022 1:53 pm GMT, last updated December 14th, 2022 7:58 pm GMT

Resolved

We have closely monitored our services. The issue is now resolved and you should be able to access all the services seamlessly.

Please feel free to contact our support team anytime if you need any help.

Posted December 14th, 2022 7:58 pm GMT

Monitoring

Our network team has confirmed that the alerts have successfully cleared up post the changes and services are now fully functional. You should be able to access the sites and panels without any issues.

However, we would want to continue monitoring our services and shall update further on this thread.

Posted December 14th, 2022 2:44 pm GMT

Investigating

Our Network Administrators just configured all the static routes that were affected which have restored the majority of the services. However, multiple cPanel and websites are still reported down for customers.

We are actively working towards completely restoring all the services. An update will be provided to this thread as soon as additional information is available.

Posted December 14th, 2022 2:32 pm GMT

Investigating

We are currently facing network connectivity issues across multiple servers and Control Panel due to which you might face intermittent issues while:

  • Sending/Receiving emails
  • Accessing the Website on a browser
  • Accessing the cPanel/WHM Panel
  • Accessing Control Panel

Our server and network administration teams are working towards resolving the same on priority. While we actively work towards restoring the services, we request you to watch this thread for further updates.

Posted December 14th, 2022 1:53 pm GMT

Affected Services

  • Network