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Intermittent login issues with Control Panel

Opened on September 29th, 2022 7:19 pm GMT, last updated September 30th, 2022 4:40 am GMT
Resolved

We have closely monitored our services.

The issue is now resolved and you should be able to access all the servers seamlessly.

Please feel free to contact our support team anytime if you need any help.

Posted September 30th, 2022 4:40 am GMT

Monitoring

Our system administration team has been able to restore the connection successfully. All the impacted services are restored. You should now be able to login and navigate through your orders in the Control Panel seamlessly.

We shall continue to monitor our services to make sure everything is stable. Please follow the thread for further details.

Posted September 29th, 2022 7:35 pm GMT

Investigating

We have received reports of login issues with OrderBox while accessing the control panel and managing orders, this includes an error while accessing the control panel link.

Our System Administration Team is actively working to fix this as soon as possible.

An update will be provided to this thread as soon as additional information is available.

Posted September 29th, 2022 7:19 pm GMT

Affected Services

  • OrderBox