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Intermittent Issues with Orderbox Control Panel

Opened on September 15th, 2022 9:16 am GMT, last updated September 19th, 2022 8:56 pm GMT
Resolved

We have closely monitored our services. The issue is now resolved and you should be able to access all the servers seamlessly.

Please feel free to contact our support team anytime if you need any help.

Posted September 19th, 2022 8:56 pm GMT

Resolved

We have monitored our services and all the impacted Orderbox related issues have been completely resolved. Thank you for your patience and cooperation.

Posted September 16th, 2022 9:20 pm GMT

Monitoring

Our system administration team has been able to restore the connection successfully. All the impacted services are restored.

You should now be able to login and navigate through your orders in the Control Panel seamlessly.

We shall continue to monitor our services to make sure everything is stable. Please follow the thread for further details.

Posted September 16th, 2022 3:58 pm GMT

Investigating

Our system administration team has informed us that the issue has relapsed and they are working to identify the same. You might face issues with login to Control Panel, API calls to Orderbox and managing orders.

An update will be provided to this thread as soon as additional information is available.

Posted September 16th, 2022 10:55 am GMT

Investigating

Our system administration team has informed us that the issue has relapsed and they are working to identify the same. You might face issues with login to Control Panel, API calls to Orderbox and managing orders.

An update will be provided to this thread as soon as additional information is available.

Posted September 16th, 2022 10:54 am GMT

Monitoring

The impacted network nodes were rebooted and the connection to Orderbox was successfully rebooted.

We shall continue to monitor our services to make sure everything is stable. Please follow the thread for further details.

Posted September 16th, 2022 5:56 am GMT

Investigating

We have again noticing alerts for issues with login to Control Panel, API calls to Orderbox and managing orders.

Our System Administration Team is actively working to fix this as soon as possible.

An update will be provided to this thread as soon as additional information is available.

Posted September 16th, 2022 5:01 am GMT

Monitoring

Our system administration team has been able to restore the connection successfully. All the impacted services are restored.

You should now be able to login and navigate through your orders in the Control Panel seamlessly.

We shall continue to monitor our services to make sure everything is stable. Please follow the thread for further details.

Posted September 15th, 2022 11:49 am GMT

Investigating

We have received reports of intermittent issues with OrderBox while accessing the control panel, making API calls & managing orders.

Our System Administration Team is actively working to fix this as soon as possible.

An update will be provided to this thread as soon as additional information is available.

Posted September 15th, 2022 9:16 am GMT

Affected Services

  • OrderBox