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Login Issues with Orderbox

Opened on September 14th, 2022 9:29 pm GMT, last updated September 15th, 2022 2:03 am GMT
Resolved

The issues with OrderBox Control Panel login have now been fixed and the services are now operational.

You may reach out to the support team in case of any concerns. Thank you for your patience and cooperation and sincerest apologies for any inconveniences in this period.

Posted September 15th, 2022 2:03 am GMT

Monitoring

Our network team has deployed the fix as there was a routing related issue affecting access to the Control Panel. You should now be able to seamlessly login to your Control Panel without any issues.

We will also continue to closely monitor the servers to ensure that the services are stable. Please follow this thread for more further updates.

Posted September 14th, 2022 11:08 pm GMT

Investigating

We have received reports of login issues with OrderBox while accessing the control panel and managing orders, this includes an error while accessing the control panel link.

Our System Administration Team is actively working to fix this as soon as possible.

An update will be provided to this thread as soon as additional information is available.

Posted September 14th, 2022 9:29 pm GMT

Affected Services

  • OrderBox