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Intermittent errors with SSL Certificate Issuing

Opened on August 5th, 2022 6:29 am GMT, last updated August 5th, 2022 9:57 am GMT

Resolved

Sectigo has confirmed that the issue is now resolved and the SSL orders are also accessible in the Control Panel.

Please feel free to contact our support team anytime if you need any help.

Posted August 5th, 2022 9:57 am GMT

Monitoring

The development team identified that there was a connection issue caused at the Sectigo's Issuance Platform.

They have confirmed that the connection are now successfully restored. You should be able to access the orders successfully.

We shall continue to actively monitor the services and will request you to please follow this post for further updates.

Posted August 5th, 2022 6:57 am GMT

Investigating

We are currently facing issues with our SSL orders as there is a service disruption and backlog on sectigos end.

You may face errors while accessing and issuing SSL certificates from the Control Panel.

An update will be provided to this thread as soon as additional information is available.

Posted August 5th, 2022 6:29 am GMT

Affected Services

  • OrderBox