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Network Connectivity Issues on Multiple Servers

Opened on July 29th, 2022 8:29 am GMT, last updated August 1st, 2022 5:32 am GMT
Resolved

We have closely monitored our services. The issue is now resolved and you should be able to access the control panel and perform all the necessary actions seamlessly.

Please feel free to contact our support team anytime if you need any help.

Posted August 1st, 2022 5:32 am GMT

Monitoring

On further investigation, we noticed that the network issue was spread across our platform impacting Multiple Shared Servers and Control Panels.

Our Network Operations Team has identified and fixed the issue which was caused due to a certain ISP not being able to reach out the services within our Data Center. The alerts have now cleared and panels are accessible successfully.

We shall continue to monitor our services to make sure everything is stable. Please follow the thread for further details.

Posted July 29th, 2022 9:18 am GMT

Investigating

We are currently facing network connectivity issues on multiple servers due to which you might face intermittent issues while:

  • Sending/Receiving emails
  • Accessing the Website on a browser
  • Accessing the cPanel/WHM Panel

Our server and network administration teams are working towards resolving the same on priority. While we actively work towards restoring the services, we request you to watch this thread for further updates.

Posted July 29th, 2022 8:29 am GMT

Affected Services

  • OrderBox
  • Linux Web Hosting
  • Windows Web Hosting
  • Dedicated Hosting
  • Email Hosting
  • Network
  • VPS