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Intermittent errors with SSL Certificate Issuing

Opened on July 18th, 2022 9:54 am GMT, last updated July 18th, 2022 3:15 pm GMT

Resolved

Sectigo has confirmed that the issue is now resolved and the SSL orders are also accessible in the Control Panel.

Please feel free to contact our support team anytime if you need any help.

Posted July 18th, 2022 3:15 pm GMT

Monitoring

The development team identified that there was a connection issue caused at the Sectigo's Issuance Platform. They have confirmed that the connection are now successfully restored. You should be able to access the orders successfully.

We shall continue to actively monitor the services and will request you to please follow this post for further updates.

Posted July 18th, 2022 10:21 am GMT

Investigating

We have received reports about facing errors while accessing and issuing SSL certificates from the Control Panel.

Our development team is currently investigating on this issue further. An update will be provided to this thread as soon as additional information is available.

Posted July 18th, 2022 9:54 am GMT

Affected Services

  • OrderBox