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Intermittent issue with our Email Hosting Servers

Opened on June 28th, 2022 7:48 am GMT, last updated June 29th, 2022 3:33 am GMT

Resolved

The issue that we were facing with our Business and Enterprise email service is now resolved and you should be able to access your account via email client without any problems.

Please feel free to contact our support team in case you have any questions

Posted June 29th, 2022 3:33 am GMT

Monitoring

Our System Administration Team have actively checked the load on the server and have stabilized the impact on it. They have released the emails held on the server which was causing the load and it has now been drained completely.

We continue to actively monitor this server so that the issue does not resurface again. An update will be provided to this thread as soon as additional information is available.

Posted June 28th, 2022 2:53 pm GMT

Identified

Our System Administration Team has identified that the issue occurred due to a spike on our servers causing load. They are currently actively checking the load and trying to regulate the queue on the impacted server to stabilize it.

An update will be provided to this thread as soon as additional information is available.

Posted June 28th, 2022 12:12 pm GMT

Investigating

We are currently facing intermittent issues with our Business and Enterprise email service, due to which you might encounter an error “Account is temporarily unavailable" while accessing your account via Email client.

Our System Administration team is actively working to restore services.

An update will be provided to this thread as soon as additional information is available.

Posted June 28th, 2022 7:48 am GMT

Affected Services

  • Email Hosting