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Intermittent Issues with Orderbox

Opened on May 23rd, 2022 9:21 am GMT, last updated May 23rd, 2022 2:44 pm GMT
Resolved

We have closely monitored our services. The issue is now resolved and you should be able to access the control panel and perform all the necessary actions seamlessly.

Please feel free to contact our support team anytime if you need any help.

Posted May 23rd, 2022 2:44 pm GMT

Monitoring

Our system administration team identified that the issue was caused due to connectivity failure on backend. They have fixed the issue and confirmed that the alerts have successfully cleared up.

We shall continue to monitor our services to make sure the services are fully functional. We request you to please follow this post for further updates.

Posted May 23rd, 2022 10:41 am GMT

Investigating

We have received reports of intermittent issues with OrderBox, you might experience a slowness while accessing the control panel, making API calls & managing orders.

Our System Administration Team is actively working to fix this as soon as possible.

An update will be provided to this thread as soon as additional information is available.

Posted May 23rd, 2022 9:21 am GMT

Affected Services

  • OrderBox