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Issue with cPanel Login on Linux servers

Opened on May 20th, 2022 3:51 am GMT, last updated May 20th, 2022 12:50 pm GMT
Resolved

We have closely monitored the servers and there were no repeat connectivity issues. We are marking this post as resolved.

Please reach out to our support team for any questions.

Posted May 20th, 2022 12:50 pm GMT

Monitoring

We identified a connectivity issue with applications hosted on our OKD & Provo nodes due to a recent change. The team has reverted the changes and ran a job to push all stuck orders through.

You will now be able to access your WHM and cPanel. Order provisioning and renewal will also go through successfully. We will continue to monitor the services for the next 6 hours.

Please reach out to our support team if you have any queries.

Posted May 20th, 2022 6:03 am GMT

Investigating

We are facing an issue across our Linux servers due to which you might face intermittent issues while:

  1. Accessing your WHM and cPanel.
  2. Resetting the password of your WHM and cPanel.
  3. Renewing your orders from the control panel.

Our System Administration Team are investigating on the issue and they are actively working to restore the services.

An update will be provided to this thread as soon as additional information is available.

Posted May 20th, 2022 3:51 am GMT

Affected Services

  • Linux Web Hosting